The new fault-tolerant solution will be rolled out over a month period and will include two HX hubs and broadband satellite terminals at sites in the current mecom network. The second hub will provide fully automatic redundancy as a backup to ensure maximum system stability—even in a crisis situation when terrestrial networks fail. The annual Consumer World Awards program honors excellence in every facet of the consumer industry including products, people behind the successes, and best companies from around the world HughesNet Gen4 was honored for its ability to deliver dramatically increased speeds up to 15 Mbps , greater download capacity, and a richer Internet experience to over , subscribers in North America. In addition to a better Web surfing experience, it provides the performance required to support high-bandwidth applications, including social media and video and music streaming. The COTM platform synchro- nizes mobile devices and ensures that no time is lost, either onsite or between jobs.
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Skip to main content What is Express Repair? Protection in the event of a problem is imperative. Find out who to call and what is covered under Express Repair. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service.
Express Repair customers also pay a reduced service fee for onsite repair visits. There are two levels of Express Repair service that you can choose: Basic Service Our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.
Premium Service Our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day. To view Express Repair pricing and to purchase, click here.
You must sign in or register on myHughesNet. What is covered by Express Repair? The plan covers the required steps necessary to restore the HughesNet service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of HughesNet indoor equipment, power supply, or outdoor equipment that 1 were purchased by customer, 2 are commissioned on the HughesNet account, and 3 were professionally installed at your site.
The location must be a stationary location in the lower 48 states or Puerto Rico. What is NOT covered? What is the vesting period? Both Express Repair plans include a day vesting period for existing HughesNet subscribers. Where can I manage or remove my Express Repair subscription? Sign In or Register on myHughesnet. Click on My Services 3. Contact Customer Care to explain your concern at A representative can initiate the onsite support request. Under warranty, you have priority access to 24x7 technical phone support, as well as onsite support as needed.
While most problems are resolved with a simple phone call, it may take up to 7—10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by pm the next business day with Express Repair — Premium; with Express Repair — Basic, you will be contacted by the technician by pm the next business day to schedule an appointment.
Service may be delivered as soon as that day or at the next earliest convenience of the member. How will Express Repair be billed? The co-pay will be billed by that same means if a service visit is requested. All rights reserved.
What is Express Repair?